PBX Edge Features:

  • Scalable PBX Cloud Platform

    • PBXEdge v2.1 is a true cloud based hosted pbx platform that provides unlimited scalability on demand and deployment flexibility leading to lower TCO and a quicker ROI. This cloud based phone service is designed to offer a highly reliable and flexible pbx solution. It also provides seamless integration to other private as well as public cloud based applications. PBXEdge Cloud optimizes how IT resources are utilized to offer better phone quality. The resource allocation is configured to increase dynamically to overcome capacity constraints in real time.

    PBXEdge's true cloud based platform scales as your business grows. PBXEdge's system can scale from a 1 user company to an enterprise with thousands of employees.

  • Call Conferencing

    • PBXEdge offers low cost call conferencing services with several advanced features such as music on hold, host and participant pass codes, listen only mode for designated callers, call waiting, etc. The group-calling feature enables all callers to participate actively and have the opportunity to talk and contribute at any time during the call. This feature also enables project managers and executives to send voice notifications to their teams or entire organization. Group calling can also be used by social groups, educational institutions, or by businesses for effective communication.

    Includes professional quality business conference calling features with listen only mode to informal collaborative meetings / group calls as well as sending company wide voice notifications.

  • Advanced Call Management

    • Some of the advanced call management features of PBXEdge include flexible call routing, queuing based on rules, auto attendant / custom IVR’s, call forwarding, and music on hold. It also supports calling directory by extension, name and integration to cloud based CRM packages for effective call center management / monitoring.

  • Voice Mail

    • Record professional quality greetings, view voice messages by email and change voice recordings based on preset voice messages and holidays / vacation days.

  • Call Queueing

    • Maintain separate enterprise quality call queues by business divisions such as support and sales. Define enhanced call queuing logic based on various parameters such as customer type, call location, etc. for optimum call management.

  • Auto Attendant

    • Enhanced customer support and sales experience with professional quality greetings, efficient call routing and rules based dynamic voice messaging.

    Create unlimited call queues with enhanced voicemail and custom voice prompts for each call queue

    Create unlimited call queues with enhanced voicemail and custom voice prompts for each call queue

  • Hosted Enterprise PBX

  • Support for Toll Free Numbers

    • PBXEdge provides support for toll free numbers including 800, 888, 877, and 866 numbers. It also allows businesses to easily configure Auto Attendant services for the tool free services through the admin modules. The calls can be easily routed / forwarded based on business rules or voice prompt responses to landlines or mobile phones.

  • Electronic Fax

    • This feature enables businesses to save time and money by using internet based fax services. It enables faxes to be delivered directly to the person who needs it – quickly, efficiently and reliably. It also allows sending faxes via email or fax machines to any landline fax number. Customers can also map their phone numbers to email and receive faxes directly in their inbox. Unlike a regular fax machine, PBXEdge fax servers have the ability to queue large amount of faxes at any time. Receiving faxes directly to email accounts make the faxing process extremely secure.

  • PBXEdge Billing

    • The flexible billing system offered by PBXEdge uses cloud architecture as well and can be configured as per client specific requirements. Its flexible rules based engine allows businesses to configure the system by billing type (prepaid, postpaid), customer type, calling plan, calling area codes, calling rates, etc. The billing system can be easily integrated to custom cdr’s and can be run on demand or based on a specific schedule. It can also be integrated to custom shopping carts and offers a robust invoicing module to generate weekly/monthly invoices in PDF format.